he777 Privacy Policy

1. About This Policy

This Privacy Policy applies to all personal data collected by he777 through the he777.vu website, its mobile-optimised interface, customer support channels, and any associated services. It covers data collected from registered players, prospective players who browse without registering, and individuals who contact he777 Customer Support.

This policy is effective as of January 1, 2026 and supersedes all prior privacy notices published by he777. References to "personal data" in this policy mean any information that identifies or could reasonably be used to identify you as an individual, including your name, contact details, financial information, and device identifiers.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable international data protection standards, he777 is the Personal Information Controller in respect of all personal data collected through the he777 platform. This means he777 determines the purposes and means by which your personal data is processed.

If you have any questions or concerns regarding how he777 handles your personal data, or if you wish to exercise any of your data subject rights as described in Section 10, you may contact our Data Protection Officer through the channels listed in Section 15.

3. Data We Collect

3.1 Registration Data

When you create an he777 account, we collect the following personal data that you provide directly:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Residential address (including city/municipality, province, and postal code within the Philippines)
• Email address
• Philippine mobile number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with PAGCOR-aligned Know Your Customer requirements and Philippine anti-money laundering regulations, we may collect:

• Scanned or photographed copies of government-issued identification documents (e.g., Philippine Passport, National ID, Driver's Licence, SSS ID, UMID, Voter's ID)
• Proof of residential address (e.g., utility bill, bank statement addressed to your registered address)
• Source-of-funds documentation for large deposits (e.g., payslips, bank statements, business income records)
• Selfie photographs taken alongside your ID for liveness verification

3.3 Financial & Transaction Data

We record all financial transactions conducted through your he777 account, including:

• Deposit amounts, timestamps, and payment method references (GCash account numbers, Maya account identifiers, BPI/BDO/UnionBank account names, USDT wallet addresses, etc.)
• Withdrawal requests, amounts, and processed payment destinations
• Bonus activations, wagering activity records, and promotion participation history
• Account balance history

he777 does not store full credit card or debit card numbers. All sensitive payment credentials are processed directly by our licensed payment processor partners and are not retained on he777 servers.

3.4 Gaming Activity Data

As part of our responsible gaming obligations and platform integrity monitoring, he777 records:

• Game session logs, including games played, session durations, wager amounts, and outcomes
• Bet history and win/loss records
• Responsible gaming tool activations (deposit limits set, cool-off periods requested, self-exclusion status)

3.5 Technical & Device Data

When you access the he777 platform, our servers automatically collect certain technical data, including:

3.6 Customer Support Data

When you contact he777 Customer Support via live chat or email, we retain records of your communications, including the content of your messages, timestamps, support agent responses, and the resolution status of your inquiry. These records are maintained for quality assurance, training, and dispute resolution purposes.

4. How We Use Your Data

he777 uses your personal data for the following purposes:

• Account creation and management: To register, verify, and maintain your he777 player account.
• Identity verification: To fulfil KYC obligations required by PAGCOR-aligned standards and Philippine anti-money laundering laws.
• Payment processing: To facilitate deposits, withdrawals, and bonus crediting securely and accurately.
• Gaming operations: To provide access to all games, record bet histories, and calculate game outcomes correctly.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming behaviour patterns that may indicate problem gambling and to administer self-exclusion or deposit limit requests.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Legal and regulatory compliance: To fulfil obligations under Philippine law, respond to lawful requests from PAGCOR, law enforcement agencies, or courts, and maintain records as required by applicable financial regulations.
• Platform improvements: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game offerings, and user experience.
• Promotional communications: To send you bonus offers, promotional updates, and event notifications — only where you have not opted out and where we have a lawful basis to do so.

5. Legal Basis for Processing

he777 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform the contract between you and he777 — i.e., operating your account, processing deposits and withdrawals, and providing access to games.
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, Philippine anti-money laundering laws (AMLA), and other applicable Philippine statutes.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

he777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

6.1 Payment Processors

We share relevant financial and identity data with our licensed payment processing partners (GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph) strictly for the purpose of processing your transactions. These partners are contractually bound to handle your data in accordance with applicable data protection standards.

6.2 Game Providers

Game providers whose titles appear on the he777 platform (including live casino and slot providers) may receive limited session and bet data as necessary to operate their games and verify jackpot or bonus outcomes. Game providers do not receive your full identity or financial data beyond what is technically required for game operation.

6.3 Regulatory and Law Enforcement Bodies

he777 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts when required to do so by applicable law, court order, or lawful regulatory directive. he777 will notify affected players of such disclosures where legally permitted to do so.

6.4 KYC and Identity Verification Partners

We may engage licensed third-party KYC verification service providers to assist with identity document verification and liveness checks. These providers are appointed as Personal Information Processors under data processing agreements that require them to handle your data solely on he777's instructions.

6.5 Professional Advisers

he777 may share personal data with legal counsel, auditors, or financial advisers on a strictly confidential and need-to-know basis where necessary to obtain professional advice or to establish, exercise, or defend legal claims.

7. Cookies & Tracking Technologies

The he777 platform uses cookies and similar tracking technologies to provide a functional and secure user experience. The following categories of cookies are used:

he777 does not use third-party advertising or behavioural tracking cookies. To manage cookies, adjust the cookie or privacy settings in your browser. Please note that disabling strictly necessary or security cookies may prevent the he777 platform from functioning correctly.

8. Data Retention

he777 retains personal data for as long as is necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Specific retention periods are as follows:

• Active account data: Retained for the full duration of your he777 account and for a minimum of 5 years following account closure, in line with PAGCOR requirements and Philippine AML record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support records: Retained for 3 years from the date of the final resolution of the relevant support case.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance audit purposes.
• Technical and device logs: Retained for up to 12 months from the date of collection, unless a security investigation requires extended retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to your identity.

9. Data Security

he777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and he777 servers.
• AES-256 encryption at rest for all sensitive personal and financial data stored in he777 databases.
• Multi-factor authentication (MFA) available for player accounts and mandatory for all he777 administrative access.
• Intrusion detection and prevention systems (IDS/IPS) monitoring our infrastructure for anomalous activity 24/7.
• Regular penetration testing conducted by independent third-party security firms to identify and remediate vulnerabilities.
• Role-based access controls ensuring that he777 staff access personal data only to the extent required for their specific job function.
• Secure data centre infrastructure with physical access controls, redundant power supplies, and disaster recovery protocols.

10. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by he777:

• Right to be Informed: You have the right to be told how your personal data is being collected, used, and shared — which is the primary purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data he777 holds about you. We will provide this within 15 Philippine business days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Some data fields (such as your legal name and date of birth) can only be corrected through our KYC re-verification process.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Please note that this right is subject to our legal retention obligations under PAGCOR rules and Philippine AML law, which may require us to retain certain records even after your account is closed.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to Data Portability: You may request a copy of the personal data you provided to he777 in a structured, machine-readable format (e.g., JSON or CSV), where technically feasible.
• Right to Lodge a Complaint: If you believe he777 has handled your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 3 Philippine business days and respond fully within 15 Philippine business days. Identity verification will be required before we action any request.

11. Children & Minors

The he777 platform is strictly intended for adults aged 21 years and above in accordance with Philippine law applicable to casino-style online gaming. he777 does not knowingly collect personal data from individuals under 21 years of age.

If he777 discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all gaming activity will be voided, deposited funds will be returned subject to verification, and the incident will be reported to PAGCOR as required. Parents or guardians who believe a minor has registered with he777 should contact our support team immediately.

12. International Data Transfers

he777's primary operations and data storage infrastructure are configured to serve the Philippine market. In certain circumstances, personal data may be processed by our game providers, KYC verification partners, or payment processors whose systems are operated from outside the Philippines.

Where such international transfers occur, he777 takes steps to ensure that your personal data receives a level of protection consistent with the requirements of the Philippine Data Privacy Act of 2012. This is achieved through contractual safeguards, including Data Processing Agreements that impose obligations on third-party recipients equivalent to those applicable to he777 under Philippine law.

By using the he777 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data in the circumstances described above.

13. Third-Party Services

The he777 platform integrates with third-party services including game providers, payment processors, and KYC verification platforms. While he777 selects partners who maintain high data protection standards, each third-party service is governed by its own privacy policy in relation to data it independently controls.

he777 is not responsible for the privacy practices of third-party services beyond the scope of the Data Processing Agreements we have in place with them. Players are encouraged to review the privacy policies of payment service providers such as GCash, Maya, BPI, BDO, and UnionBank independently, as those services process your data under their own regulatory frameworks.

The he777 platform does not contain links to external third-party websites beyond its own domain ecosystem. Any links to internal pages (such as Responsible Gaming or Terms & Conditions) remain within the he777.vu domain.

14. Changes to This Privacy Policy

he777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, PAGCOR regulatory guidance, or operational requirements. When material changes are made, he777 will provide notice through one or more of the following channels:

• An email notification to your registered email address
• A prominent in-platform notification upon your next login
• A notice posted on the he777 homepage or this Privacy Policy page

The "Effective Date" at the top of this policy indicates when the current version came into force. Your continued use of the he777 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting our support team before the revised policy takes effect.

We encourage you to review this Privacy Policy periodically so you remain informed about how he777 protects your personal data.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by he777, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Privacy Inquiry" or "Data Subject Request" for fastest routing.
• Live Chat: Available 24/7 on the he777 platform — the quickest way to reach our support team for urgent privacy matters.
• Response Time: We aim to acknowledge all privacy-related inquiries within 3 Philippine business days and to resolve them fully within 15 Philippine business days.

If you are not satisfied with our response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.